Prescription Questions


 

How do I get a 90-day supply?

Have the pharmacy send the office an electronic request. If your insurance allows it, and the provider agrees we will approve the request.

Why did I get "generic" medication?

Check with your prescription benefits.

I need a new prescription. What do I do?

Use PortalConnect to message us, most new prescriptions may require an office visit. Plan accordingly.

I ran out of medication and I can't come in to get it refilled. What do I do?

Depending on the Rx being requested the provider may allow a 15 or 30 day supply as a courtesy. You must be available to come in BEFORE running out.

*Controlled substances will not be refilled over the phone - please make an appointment

What do I do if my prescription requires prior authorization?

Have your pharmacy faxed the office the request for a Prior Auth. Please allow up to 15 days for the insurance to reply. We ask that you contact your pharmacy before your medication runs out to request a refill. Physicians may have to review your medical record before prescribing or refilling any medications. Please note that any new medications may require a patient visit and all controlled substances require a visit.

I need my referral to be processed as an urgent request. What do I do?

Please understand this the provider is who will justify if the referral needs to be submitted as urgent.

I need my prescription to be filled urgently. What do I do?

Once the request is made by the pharmacy, please allow 24 hours for the request to process. Always plan accordingly so you don't run out of medications.